Γραφείο Διασύνδεσης

Division: Ground Operations

Department: Customer Relations
Location:  Kifissia
Type of Employment: Full-time

About us

AEGEAN, based in Athens, Greece, is a member of Star Alliance Group since 2010 and a proud winner of 10 SKYTRAX World Airline awards as the ‘Best Regional Airline in Europe’. Instrumental in our success have been our employees, who seek to channel their energy and motivation into the challenging industry of aviation. We are looking for enthusiastic, talented and dedicated individuals, who will become part of our organization, provide services of high standards across all travel stages and contribute to the continuous improvement of our products.

If you wish to explore the exciting world of aviation, join our team!

About the new role

There is currently a job opening “Customer Relations Agent” in the department of Customer Relations. As a Customer Relations Agent, you will report to the Customer Relations Manager and you will be responsible to ensure that all valid customer concerns are being dealt in a timely manner, establishing positive long-lasting client-to-company relationships and maintaining high customer satisfaction. If you are eager to provide solutions quickly and you want to support our company to meet and exceed our customer’s expectations this role is for you!

Main Responsibilities:

• Ensure excellent service standards and maintenance of high customer satisfaction
• Assist with complaints, errors, refunds, billing, and other queries
• Listen to customer concerns and complaints to identify the causes
• Select appropriate responses to customer issues and resolve them on a timely manner
• Keep and update files that include customer's data and relevant communication regarding each incoming request

You fit, if you cover the following requirements:

• Bachelor’s Degree will be considered an asset
• Fluency in oral and written Greek and English
• Extra knowledge of one of the following languages: German, Spanish or French, will be considered an asset
• Good knowledge of Microsoft Office

And you have competence in:

• Communication and negotiation skills
• Customer and results orientation
• Analytical way of thinking
• Stress management
• Empathy

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

 A working environment where you feel valued and appreciated

 Excellent career and development opportunities within the organization

 Flight tickets

 Private health insurance scheme

 Other benefits will be offered according to the role

If this looks like an interesting opportunity for you,

send us your application now!

Your application shall contain your CV in English language. All applications will be treated as strictly confidential.

Please note that only shortlisted candidates will be contacted.

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