Γραφείο Διασύνδεσης

Division: Ground Operations

Department: Call Center

Location:  Kifissia
Type of Employment: Full-time (8 hours) or Part Time (4hours up to 6hours) //Call Center operates 24/7 in shifts

If you wish to explore the exciting world of aviation, join our team!

About the role

There is currently a job opening “Call Center Agent” in the Call Center Department. As a Call Center Agent, you will report to the Call Center Manager and will be responsible for providing excellent telephone customer service and maximize profit through ticket sales.

Your mainResponsibilities:

• Support customers by providing information on flights, fares and services
• Issue and reissue tickets
• Manage ticket upgrades (Business Class, Miles & Bonus)
• Manage bookings changes, cancellations, and refunds

You fit, if you cover the following requirements:

• Fluency in oral and written Greek and English
• Good knowledge of MS Office

Excellent knowledge of at least one of the following languages will be considered an asset:

• • German
  • French
  • Italian
  • Russian
  • Spanish
  • Romanian

And you have competence in:

• Excellent verbal communication skills
• Strong customer orientation
• Organizational skills and attention to detail
• Teamwork
• Commitment to rules and procedures

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

• A working environment where you feel valued and appreciated
• Excellent career and development opportunities within the organization
• Flight tickets
• Private health insurance scheme

If this looks like an interesting opportunity for you, send us your application now!

Your application shall contain CV in English language. All applications will be treated as strictly confidential.

Please note that only shortlisted candidates will be contacted.

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Εφόσον σας ενδιαφέρει η συγκεκριμένη αγγελία, παρακαλούμε να συμπληρώσετε την Αίτηση Αποστολής Βιογραφικού Σημειώματος, επισυνάπτοντας το βιογραφικό σας σημείωμα.